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Our Newsletter


Shipping & Returns

ORDERS MADE BETWEEN 5/26 AND 6/5/17 WILL BE PROCESSED THE FOLLOWING WEEK DUE TO VACATIONS

 

FTA Office email:  fta@floridatrail.org

FTA Office phone: 352-378-8823 

FTA Office Hours:  Monday thru Friday, 9 am to 5 pm Eastern time.

 

Shipping

We can ship to virtually any address in the United States. (Note that there can be restrictions on shipping some products.)

Our primary shipping provider is USPS.  Please allow up to 7 business days for delivery.  If you need us to ship via another provider or wish express delivery, please contact the FTA Office via email or phone to place your order.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply contact the FTA Office via email or phone.